Featured: Sending notifcations

In the preparation to our beta, we would like to highlight a few functionalities. Today we are looking at sending notifications.

Featured: Sending notifcations
Written by Frank Spin. Published on 28/1/2020
Featured: Sending notifcations
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Notifications in UptimeMate

UptimeMate checks your websites 247 for uptime, speed and health. Our system scans your websites for technical issues and makes sure that you are the first to know. We inform you by sending notifications.

Our goal was to develop a user-friendly system. That is why we have chosen for a smart design approach that has resulted in a highly accessible system. Therefore, UptimeMate is suitable for a broad target group and is not only for users with a technical background.

In this article we will tell you everything about our notifications, the beating heart of our system.

Sites, monitors and notifications

We work with sites and monitors. A site is a website, server or an online application. The monitors are used to check the operation of those sites. We currently have three different types of monitors:

Three different types

With these monitors we check whether your website is still accessible, if your SSL certificate has not expired and if there are no broken links on your website.

When creating a monitor, you can indicate when you want to receive a notification. For example, with an uptime monitor, you can indicate after how many “downtime minutes” you want to receive a notification. When using a speed monitor you can choose your own threshold. When the performance score falls below that certain value you will receive a notification from UptimeMate. And when you use a health monitor you will receive feedback from the system when an x ​​number of broken links are found on your website.

You can decide for yourself when the system needs to inform you. To get you started, we have made a standard notification setting for each monitor. Of course you can adjust it to your own liking.

Send notifications to users and teams

With UptimeMate you have the option to add multiple users to your account. You can then subdivide these users into teams. This feature gives you the opportunity to send notifications to multiple persons at once.

For example, suppose that your website is unavailable. Everyone who is part of the team that you put together (e.g. the support department) will receive a notification from UptimeMate. That way everyone is immediately informed about the error.

Of course you also have the option to send a notification specifically to a single user.

Inform people by Slack and e-mail

UptimeMate initially gives you the option to receive notifications via Slack and e-mail. Sending notifications via Slack and e-mail always stay free and available for all future subscriptions.

We will shortly expand the number of supported notification channels.

You can send as many Slack and e-mail notifications per monitor as you want. You can choose yourself who will receives the notifications and how. For example, the support department can be kept informed via Slack and the system administrator can be informed by e-mail. You decide how you want to organize it.

Compose notifications with dynamic tags

You decide what the notification says. By using dynamic tags in your notifications you can save a lot of time.

Drie type monitors

The available tags are automatically filled in with the corresponding data.

Determine when notifications are sent

The notification module gives you the option to determine when you want to receive your notifications. By default, notifications are sent immediately after discovering the problem, for 24/7’. You can set custom moments under advanced settings.

The adjusted moments function gives you the control to choose a time slot per day at which you want to receive the notifications. You can add as many custom moments as you wish.

For example, you can receive notifications on Monday to Wednesday from 8 a.m. to 3 p.m. and on Thursday from 1 p.m. to 7 p.m.

Possibility to send multiple notifications

Each monitor gives you the option to send one or more notifications via different channels. When you combine this with the possibility of custom notification moments you can easily set powerful flows. Here are some examples:

Example of sending notifications

Example 1: after a minimum downtime of 5 minutes the IT department will immediately receive a notification via Slack that the website is offline. As long as the website is offline, another notification will be sent via Slack after every 30 minutes.

After a minimum downtime of 30 minutes, an email is also sent to the company’s support department. This department receives another e-mail every 60 minutes until the website is online again.

Example of sending notifications

Example 2: the e-commerce store is not available for 10 minutes at 6 a.m. in the morning and the external developer is notified by e-mail.

Because it is Tuesday, after 30 minutes of downtime, an e-mail is sent to the e-commerce manager who works today.

After a downtime of 60 minutes, all management members also receives an e-mail. This is then automatically updated every 10 minutes.

Overview of all notifications

Whether or not you receive a notification via Slack or e-mail depends on the preferences you specify when creating a monitor. Maybe you don’t mind that your website is not available for 10 minutes in the middle of the night and you certainly don’t want to be woken up for that.

Or maybe you only work Monday through Thursday and your colleague is responsible for the website on the other days. Then it is nice that you do not receive any notifications on your days off.

At the same time, it is of course useful that you have an overview in which you can see what was going on when you were sleeping or not at work. Within UptimeMate we have created a timeline in which you can see exactly when the system has given a notification.

Overview of all notifications

Here we make a distinction between notifications sent to you and your colleagues and notifications that were muted. Muted notifications are notifications that the system wants to send in a period in which you do not want to receive notification.

You can also see which notifications have been sent to which colleagues. So that you can easily follow up on this if desired.

Expansion of notification types

During the beta period it is possible to send notifications via e-mail or Slack. In the coming months we further will expand the notifications to other channels. The following channels are currently planned:

Expansion of notification types

There are no costs associated with sending notifications via e-mail and Slack. Unfortunately, sending notifications via SMS or using a call robot does entail costs. We are still investigating how we can best charge these costs.

The notification channels are probably limited per subscription type and you will receive a certain amount of credit depending on the chosen subscription. If you want to send more notifications, you can buy a prepaid bundle. And no, this of course does not expire at the end of the month, that’s not how we roll.

We love to hear your feedback

In which way would you like to be notified when your website is offline? Send your ideas to support@uptimemate.com or leave a message in our chat.